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On May 5, Neta Auto addressed the network disconnection issue experienced during the "May Day" holiday. While some reports suggested that the issue was due to overdue data traffic fees, Neta Auto refuted this claim, emphasizing that the technical team remained on duty throughout the holiday period. The company initially attributed the problem to a system malfunction, which has since been rectified, with ongoing efforts to further troubleshoot any remaining issues. On May 2, several car owners reported issues including inability to access the Neta Auto official website, network disconnection within the App, and non-functioning remote control features for their vehicles. Currently, both the Neta Auto App and the official website have resumed normal operations.
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