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Woman Claims Unauthorized Fee for Retrieving Packages Placed in Locker by Deliveryman
2025-07-31 /
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Author：小编
A woman in Yunnan has reported an incident involving ZTO Express, where a deliveryman placed two of her packages in a locker without her prior consent. Upon retrieving these packages, she was charged 3 yuan per package as a fee for using public resources. The woman contends that the deliveryman failed to deliver the packages directly to her door and did not seek her approval beforehand, which she believes constitutes a potential violation of express service regulations. According to established regulations, any enterprise utilizing smart parcel lockers for package delivery must first secure the recipient's consent before proceeding with locker delivery.
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