Elon Musk has declared that Starlink is now extensively utilizing the Grok voice system to bolster its customer service and sales functions. According to SpaceX AI, the system is currently managing over 15,000 customer inquiries and sales calls each day, processing more than 3,000 orders on a weekly basis. Additionally, it boasts the capability to diagnose hardware malfunctions and facilitate the arrangement of replacement parts. The system, initially introduced through a rollout plan unveiled in April, has now been upgraded to version 2.0. Following rigorous A/B testing, significant enhancements have been observed in both its sales conversion rate and its autonomous resolution rate for customer service issues, leading to its adoption as the default version on August 5. Presently, Starlink’s business is experiencing rapid growth, with user numbers surging to 12 million by the end of June, and revenue increasing by 66%. It is anticipated that the number of individual consumer users will surpass 13 million.