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In November 2018, Ms. Feng, the vehicle owner, splurged 1.417 million yuan on a Lexus LX570. This luxury car came fitted with the LEXUS G-BOOK Intelligent Assistant service system, which provided a suite of 11 services. These encompassed navigation, route - searching capabilities, emergency assistance, roadside assistance, and anti - theft tracking.
In the latter half of 2023, communication operators embarked on an upgrade of 2G and 3G networks. As a result, the G - BOOK service was abruptly discontinued starting from June 1, 2023. Moreover, no new activation or renewal requests for the service were being accepted. After numerous unsuccessful attempts to communicate with the 4S dealership, Ms. Feng has now taken legal action, filing a lawsuit against both the dealership and Toyota Motor Corporation.
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