FAW-Toyota Motor Sales Co., Ltd. has announced a groundbreaking collaboration with Tencent Cloud, integrating the DeepSeek model into the latter's large-scale model knowledge engine. This union has propelled the application of DeepSeek into various business realms, most notably intelligent customer service, significantly enhancing service efficiency and user satisfaction. Across scenarios such as online smart customer service, outbound calls, and system maintenance requests, the integration has yielded remarkable results. Since the January 2023 integration with Tencent Cloud's knowledge engine, the independent resolution rate of FAW-Toyota's intelligent online customer service robots has soared from 37% to 84%, with an average of 17,000 customer inquiries resolved autonomously each month. By leveraging DeepSeek, FAW-Toyota aims to continuously refine user experiences and service efficiency, ultimately achieving widespread cost reductions and operational enhancements.