On April 25, the "2025 Insurance Technology Summit" was held in Nanshan District, Shenzhen. During the event, ZhongAn Information Technology unveiled its latest AI-driven industry white paper, the culmination of two years of research. The company also launched the "AI+Insurance Joint Laboratory" and initiated a strategic "AI+" collaboration. Yu Feng, CEO of ZhongAn Information Technology, emphasized that in the age of AI, the insurance industry must reevaluate its strategic positioning, business models, and value chains. On the marketing front, AI enables insurance companies to offer round-the-clock, uninterrupted services, achieving an 82% success rate for policyholders receiving benefits, thereby revolutionizing customer engagement dynamics. In the claims process, significant technological advancements have been made, with the intelligent recognition rate for accident and health insurance claims materials surging to 90%, and the fastest claim settlement time being a mere 15 seconds.
