According to venturebeat, OpenAI has launched an enterprise-grade product called Presence to help businesses deploy and manage AI agents in customer service and internal processes. The product is available through a limited general availability plan and requires deployment led by OpenAI's pre-deployment engineers and global system integrators, without support for self-service. Presence integrates tools such as enterprise knowledge, permission controls, and simulation testing to ensure reliable operation of AI agents under established policies, enabling them to perform queries, access systems, take approved actions, or escalate to human operators.
