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On June 12, 2026, Alipay made an announcement revealing that its government AI assistant, 'Xiaozheng,' has accumulated over 100 million service interactions. Since its debut in September 2025, 'Xiaozheng' has successfully encompassed 16,000 service items, providing support to more than 70 ministries and provincial-level government bodies. It offers extensive coverage across key public service domains, including housing provident funds, human resources and social security, public security, and real estate. By harnessing the power of AI technology, 'Xiaozheng' has transformed the traditional approach of 'people seeking services' into an innovative, intelligent model where 'services seek people, and dialogue drives action.' This shift has notably improved the ease of accessing public services.
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