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Salesforce Unveils AI Agents and Implements Staff Reduction to Enhance Operational Efficiency
1 week ago /
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Author：小编
Salesforce has recently made headlines by announcing the dismissal of 4,000 customer support staff, accompanied by the introduction of an AI agent service. This AI system has already managed 1.5 million customer interactions and can reach out to over 10,000 prospective clients weekly, markedly improving market responsiveness and business efficiency. The company emphasized that the integration of AI not only led to cost reductions but also paved the way for novel business avenues.
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