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Netizen Alleges Xiaomi Smart Door Lock Mistakenly Identifies Deliveryman, Successfully Unlocking It; Customer Service Denies Commonality
2 day ago /
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Author：小编
On August 11, an online user, Mr. Shi, reported an incident where Xiaomi Smart Door Lock 2 Pro allegedly misidentified a deliveryman's face as that of the homeowner and unlocked the door automatically. Mr. Shi, who was resting in bed at the time, became aware of the unusual activity through a mobile phone notification. According to Mr. Shi, the model in question was Xiaomi Smart Door Lock 2 Pro, and the deliveryman whose face triggered the unlock bore a passing resemblance to his own. In response, Xiaomi customer service stated that they would arrange for an engineer to conduct an on-site inspection and repair, adding that such situations are not common.
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