In 2024, the scale of China's online freight transport market surpassed RMB 93 billion. Nevertheless, problems like ambiguous pricing structures and perplexing vehicle details have cropped up repeatedly, taking a toll on the consumer experience. Take Mr. Liu, a consumer, for instance. He booked a medium-sized minivan via the Didi Freight platform, only to have an Iveco truck show up. Owing to height constraints, the truck was unable to access the underground parking lot, leading to a delay. Comparable incidents have also taken place on the HuoLaLa (KuaiGou DaChe) platform. Here, the license plate number of the vehicle that accepted the order didn't align with the one that actually arrived at the scene. According to data from Black Cat Complaints, there have been 14,963 complaints regarding online freight trucks over the past six months. A substantial portion of these complaints pertain to issues such as subpar after-sales service, unclear pricing, and damage or loss of goods. Freight drivers aren't spared from troubles either. They grapple with problems like dwindling earnings and opaque platform commissions. Driver Zou Chengwei pointed out that the platform's fluctuating pricing approach has drastically reduced the transportation cost per kilometer, and the rationale behind the pricing remains shrouded in mystery. The majority of platforms follow a 'membership + commission' model. This requires drivers to shell out membership fees and accept commissions, which in turn squeezes their actual take-home pay. The opaque pricing mechanism employed by these platforms creates opportunities for drivers to hike prices discreetly and engage in unethical practices, further fueling consumer disputes.