On September 16th, Jefferies echoed the view of Westpac Bank, stating that the evaluation of artificial intelligence technology investments should not rely solely on performance metrics. Analyst Andrew Lyons said that customer growth, deposit growth, loan growth, productivity, and financial performance are the key metrics for measuring the effectiveness of AI investments. Lyons pointed out in his report that the focus of evaluation should shift away from indicators such as 'enhanced employee productivity' and 'the number of manual processes reduced by AI.' He emphasized that the core lies in whether AI can drive stronger growth, improve execution efficiency, and optimize business outcomes.
