Mr. Gao, a resident of Henan province, invested nearly 600,000 yuan to acquire a NIO ES8 in 2020, at which time he was entitled to exclusive first-owner privileges, encompassing complimentary battery swaps and warranties for life. However, in July of this year, NIO informed Mr. Gao that his lifetime benefits would be revoked, citing his vehicle usage as "exceeding the typical daily driving patterns of ordinary users." Notably, Mr. Gao had driven an impressive 170,000 kilometers within a single year. NIO officials maintained that this mileage significantly surpassed industry norms and standard daily usage, yet Mr. Gao expressed skepticism, questioning the lack of a reasonable explanation or substantiating basis for NIO's decision.