On February 9th, an owner of a Xiaomi SU7 took to social media to share that a family member had encountered an axle break while navigating the vehicle over a rough road, thereby raising questions about the vehicle's quality. In response, Xiaomi's after-sales service department explained that the axle break was a result of external forces, occurring at a speed of 60-70 km/h, and not a reflection of any quality issue. Later that day, Xiaomi Auto issued a formal clarification, stating that upon thorough investigation, the alleged "axle break" incident did not actually occur.
