An incident involving a Nezha Auto customer service representative verbally abusing a car owner has garnered significant attention. The car owner, who reached out to customer service regarding vehicle maintenance issues, was met with unacceptable behavior. In response, Nezha Auto has suspended the employee involved, emphasizing that this was an isolated incident. Separately, a related company of Nezha Auto recently faced a court order enforcing a penalty of over 70 million yuan, and the legal representative has been restricted from high-consumption activities. Amidst these developments, Nezha Auto is undergoing a strategic shift, closing direct stores while retaining dealer stores. Its official website briefly experienced accessibility issues but has since been restored.
