Reports indicate that Ms. Wang, a Xi'an resident, made the full payment for a Neta S extended-range vehicle in 2023. Yet, three years on, she still hasn't received either a physical or electronic copy of her purchase contract. Now, with the automaker's operations grinding to a halt and the dealership severing ties, her car's battery is plagued by frequent malfunctions, and she's left without a viable repair option.
During the car purchase, Ms. Wang handled all the licensing and insurance procedures at the local Neta 4S dealership. She persistently asked the dealership for the purchase contract through both online and offline means. However, the dealership consistently procrastinated, citing excuses like system glitches and delays from the headquarters in issuing the contract. Currently, Ms. Wang only possesses the subscription agreement and purchase invoice as evidence of her transaction.