Since its release, Apple's inaugural foldable smartphone, the iPhone Duo, has been plagued by numerous issues, encompassing software incompatibility and inner screen cracks near the hinge. For customers lacking Apple Care+ coverage, the repair cost for the inner screen can soar to a staggering 7,998 yuan. According to reports, Apple reportedly relaxed its quality inspection criteria to expedite initial production, resulting in a swift erosion of the product's premium status post-pre-order. Consequently, both the retail price and resale value have dipped below their initial launch levels.

In response, Apple has acknowledged that only a minuscule fraction of devices exhibit screen-related problems and has pledged to provide free replacements for affected users. Following disassembly and analysis by repair experts, speculation arises that the defect may stem from the central support bar failing to fully retract when the phone is closed, thereby subjecting the screen to excessive localized pressure. Nonetheless, the precise cause necessitates further investigation.

The article draws parallels to the quality mishaps experienced by the Samsung Galaxy Fold and Note7, underscoring the imperative for products with intricate designs to undergo exhaustive and stringent reliability testing. They should not forgo risk assessments to meet market launch timelines, thereby shifting the burden of quality control lapses onto consumers.

Beyond offering replacements, Apple is also urged to transparently communicate the progress of its investigation, the extent of the issue's impact, and the corrective actions being implemented to alleviate consumer apprehensions.