In September 2026, Mr. Zhang lodged a complaint, revealing that the Magic Wallpaper lock screen feature, pre-installed on his Honor smartphone, disrupted the normal unlocking process. This interference prevented his father from promptly dialing the 120 emergency number, indirectly causing his mother to miss the critical treatment window for a heart attack. On September 11, the situation evolved when Mr. Zhang, after discussions with Honor in the presence of a third party, clarified that his father had, in fact, managed to make the emergency call at the crucial moment. The misunderstanding stemmed from Mr. Zhang's emotional turmoil over the loss of a loved one, and some of the information he had posted online was inaccurate. He subsequently issued an apology to Honor for the confusion.

Nevertheless, this incident still ignited widespread public debate. People discussed not only the inutility of certain smartphone features but also the safety concerns for elderly users and the ethical limits of system commercialization strategies.