Certain MacBook Pro M5 Max users have reported an issue where, during periods of intensive use, the laptop tends to overheat. This overheating has led to the deformation of the backspace (Delete) key, causing it to become lodged within the chassis. The official Apple Store provided a repair estimate of nearly $900; however, the user was exempt from this charge as their device was still covered by warranty. Users have highlighted that, since the introduction of the M1 Pro/Max models, the MacBook Pro's cooling system has not seen corresponding enhancements to match the improved chip performance, resulting in heightened thermal management challenges.