Chen Lina, a deputy to the National People's Congress, pointed out that monopolistic behaviors and overbearing contract terms are prevalent in the telecommunications sector. These practices not only infringe upon consumer rights but also disrupt the fair market competition, demanding immediate corrective actions. According to her investigation, certain companies stifle competition by entering into exclusive agreements, incorporate unfair clauses in their standard contracts, lack transparency in their pricing strategies, and resort to deceptive advertising tactics. To tackle these problems, Chen Lina recommends bolstering antitrust enforcement efforts, regulating standard contracts and marketing behaviors, streamlining the process for service cancellation, and establishing a big data monitoring system along with efficient channels for consumer rights protection. These measures aim to ensure market fairness and safeguard consumer interests.
