As a global consulting organization operating within a technology company, IBM Consulting positions itself as "Customer Zero" in the AI Agent era—validating Agent applications across its workforce of over 200,000 employees before exporting proven practices to clients. Through its collaboration with Volcano Engine, IBM Consulting has leveraged tools such as the Doubao large language model and HiAgent to deploy related applications across business processes including internal procurement, supply chain, finance, and HR, and is gradually extending them to enterprise-level clients. The sales forecasting Agent jointly developed by the two parties integrates multi-dimensional data modeling, boosting sales forecasting efficiency in the beverage industry by approximately 80% and helping enterprises balance production and sales to avoid stockouts or inventory buildup. The reimbursement Agent enables AI to complete over 98% of preliminary reimbursement reviews, processing thousands of documents in minutes and substantially reducing labor costs in the reimbursement process. IBM will also productize and externally promote outstanding innovative applications that emerged from its internal Volcano Cup Agent competition after desensitization. To date, IBM has carried out AI cooperation with more than 100 enterprises globally, forming FDU teams that go deep into client frontlines to connect with real needs, and employing a accompanied-running model to promote the integration of Agents into core enterprise business scenarios.
