Salesforce in Talks to Acquire Listen Labs at a Valuation of Around $2 Billion
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According to sources familiar with the matter, Salesforce is engaged in preliminary acquisition discussions with Listen Labs, an AI customer research platform, with the deal valued at approximately $2 billion. Listen Labs had previously signed a term sheet for a $125 million Series C funding round but ultimately abandoned it. If the acquisition is successful, it would underscore Salesforce's strategic intent to expand its enterprise artificial intelligence product portfolio. Currently, negotiations are still ongoing. Previously, Salesforce has completed multiple software acquisitions to deepen the integration of generative AI and intelligent agent capabilities into its platform.