On August 26th, Mi Ou, the General Manager of Xiaohongshu's Business Channel Group, announced at the 2026 Channel Strategy Conference that in the coming year, the platform will concentrate on four pivotal areas: deep industry integration, customer relationship management, collaborative ecosystem development, and capability strengthening. These efforts are aimed at propelling agents' transformation into 'industry operation partners.' The platform is poised to unveil AI capabilities that encompass the entire service process for agents, along with offering supplementary incentives. In terms of product development, Xiaohongshu's commercial offerings will undergo enhancements in efficiency, scalability, and ecological adaptability, establishing two significant AI product systems that span the entire customer service journey.