China Consumers Association Issues Warning: AI Services Have Limitations, Stay Vigilant Against Misleading Information in Consumption
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Author:小编   

On August 25, an article was posted on the official website of the China Consumers Association. It pointed out that although artificial intelligence (AI) can significantly enhance consumer convenience and service efficiency, the inherent uncertainty in AI-generated information may give rise to problems like inaccurate data, imprecise language, and unrealistic promises. The China Consumers Association urges consumers to maintain a rational mindset regarding the auxiliary function of general-purpose generative AI in delivering information. For crucial consumer-related information, such as pricing, contract terms, after-sales service, and legal obligations, it is advisable not to rely solely on AI-generated content for decision-making. Instead, consumers should seek verification through authoritative sources, including official channels, contractual agreements, and regulatory authorities.

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