Technology ought to be harnessed to boost efficiency, rather than serve as an excuse to evade responsibility. While AI customer service offers the advantage of 24/7 support, corporate accountability must not be overlooked. In the first half of this year, AI customer service has emerged as a fresh focal point for consumer complaints across the country. The primary concerns are as follows: the difficulty in transitioning to human customer service representatives, with certain platforms deliberately hindering users from reaching human agents through repetitive responses and complex redirection processes; operators' refusal to uphold promises made by AI customer service, citing that "AI responses do not reflect the company's official position"; and discrepancies in some AI-generated content that misguide consumer decision-making. Industry experts highlight that the obstacle in switching to human agents is not a technological limitation but rather a strategy to cut costs. It is reported that the average monthly expense for a human agent is around 3,000 yuan, whereas the minimum monthly fee for renting AI customer service is merely 99 yuan.