HSBC Holdings plans to implement large-scale layoffs in the coming years, with CEO Georges Elhedery intending to leverage artificial intelligence to streamline back-office and middle-office operations, marking one of the first major signals of AI reshaping the employment landscape on Wall Street. According to anonymous sources familiar with the matter, non-customer-facing roles in global service centers are expected to be most affected, with evaluations still in their early stages. One of the sources indicated that the adjustment could ultimately impact approximately 20,000 positions, accounting for 10% of HSBC's total workforce.
