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One-Third of Airbnb's North American Customer Service Now Managed by AI, with Global Rollout on the Horizon
15 hour ago /
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Author：小编
The AI-powered customer service system, independently developed by short-term rental giant Airbnb, has already successfully addressed around one-third of customer inquiries in North America. The company has ambitious plans to extend this system across the globe. Assuming the implementation proceeds without major hurdles, it is anticipated that within the next year, AI will be responsible for managing over 30% of customer service requests worldwide, spanning all language areas currently served by human customer service representatives.
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