On May 24, at approximately 17:40, two NIO vehicles were unfortunately ignited by neighboring vehicles from other brands that had experienced thermal damage at a third-party charging station located in Suzhou Industrial Park. Fortunately, no injuries were reported in this incident. Upon detection of the ignition, NIO's backend system immediately triggered an alarm, and our staff swiftly responded to the scene to manage the situation effectively. NIO is committed to assisting the affected users with insurance claims and arrangements for the repurchase of their vehicles.
