On March 11, the Auto Professional Office of the Shanghai Consumer Council unveiled the findings of an extensive survey on auto insurance consumption. The survey indicated that while service efficiency in Shanghai's auto insurance market has significantly improved, there is still room for enhancement in service transparency, personalization, and the overall claims experience. Notably, a mere 10% of consumers are aware of the "Quick Disposal and Easy Compensation" service, and several insurance companies continue to offer "hidden" discounts on auto insurance through methods such as shopping card rebates or direct cash deductions.
