The 2026 first half study on the after-sales service capabilities of new energy vehicles reveals that NIO secured the top position in the overall ranking for three consecutive periods with a score of 87.38, achieving a 0.25-point increase in its total score despite an industry-wide decline. NIO led in return visit experience, official channels, and product recognition for three consecutive periods, with continuously improving satisfaction in service benefits. Its service system has now extended to its sub-brands, Lexeon and Firefly. AITO Wenjie, Li Auto, Tesla, and Zeekr ranked second to fifth, with AITO Wenjie claiming the top spot in service benefits satisfaction for three consecutive periods and Tesla achieving the highest satisfaction in remote diagnostics in the industry.