On the evening of June 14, Ms. Chen and her friend, both in Guangdong, were riding in a vehicle provided by Hello's ride-sharing service. To their shock, they observed that the driver had activated the intelligent driving mode while cruising at a high speed exceeding 100 km/h, and was asleep with his head tilted. Not only did his hands frequently stray from the steering wheel, but he also engaged in watching videos on his phone, exceeded the speed limit on the highway, took a deliberately longer route, and even accelerated to 150 km/h after being alerted by the passengers. During the journey, the passengers contacted the police. When they reached Luohu, Shenzhen, in the early hours of June 15, the police were already present at the scene. However, the driver denied engaging in any dangerous driving behavior. On June 17, the Hello platform responded by stating that the driver involved had been permanently banned for dangerous driving. They were in the process of negotiating a compensation plan with the passengers and pledged to enhance safety driving initiatives, adopt a zero-tolerance policy towards passenger safety issues, and establish a safety hotline. Ms. Chen declined the platform's offer of a 30 yuan coupon and 300 yuan in cash compensation, only requesting a refund of the fare and confirmation that the driver had indeed been banned.