When Only 72 Kilometers of Range Remained, a Tesla Lost Power on the Highway: After-Sales Response Fuels Heated Debate—When Should I Charge My Battery?
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Author:小编   

On the evening of February 7, while traveling on the highway from Shanghai to Taizhou, a 2022 Tesla Model Y suddenly lost power and suffered a total blackout approximately 2 kilometers short of the Shengzhou service area. Even the hazard warning lights failed to activate. Initially, Tesla's after-sales team attributed the incident to an "unstable battery state" and recommended charging the vehicle when there is at least 100 kilometers of range remaining during highway driving. This advice has ignited controversy, with the owner questioning why the vehicle ceased functioning when the displayed range still showed 72 kilometers. Moreover, some Tesla owners have reported experiencing similar issues on multiple occasions, with only limited compensation offered after repairs. As the first wave of new energy vehicles begins to fall out of warranty, new challenges have arisen, including vehicle aging, the complexity of electronic control systems, and difficulties in determining repair responsibilities.