Based on a tip from blogger 'Auto 365 Hotline', on January 16, 2026, Ms. Zhang, a female car owner hailing from Inner Mongolia, voiced her concerns. She reported a significant drop in the driving range of her Smart #5 electric vehicle, which she had purchased on December 19, 2025. During the purchase, the salesperson had assured her that, under CLTC (China Light-Duty Vehicle Test Cycle) conditions, the vehicle could travel up to 740 kilometers. However, in reality, Ms. Zhang found that she could only cover approximately 240 kilometers. Her two separate tests revealed that when the battery level dropped from 100% to 42%, the vehicle's backend data showed a mere travel distance of about 110 kilometers. Ms. Zhang noted that despite the daytime temperatures in her region consistently staying above 0℃, the battery was draining at an alarmingly fast rate. Upon consulting with fellow car owners in an automotive enthusiast group, she discovered that many were experiencing a similar significant reduction in driving range with this particular model. Ms. Zhang had already brought the issue to the attention of the 4S dealership. However, the staff there seemed indifferent, merely giving a cursory glance at the photos of her driving data. Given the substantial negative impact this range issue had on her driving experience, Ms. Zhang requested either repairs or a replacement vehicle. In response, the Smart Customer Service Center stated that they had not previously received similar complaints and invited Ms. Zhang to the dealership for a thorough inspection. During this visit, technicians from the manufacturer would offer personalized, one-on-one service.