Ms. Song, hailing from Leshan in Sichuan province, placed an order for a Model Y Long Range All-Wheel Drive at the Leshan Tesla Center, with the agreement to take delivery of the vehicle in Haikou. Upon arriving to pick up her car, she discovered that the vehicle was a pre-facelift "old model" produced in June 2025. However, in July of the same year, this model had undergone an upgrade, boasting an increased driving range while maintaining the same price. Ms. Song claimed that the salesperson failed to inform her about the upgrade. Moreover, she mentioned that the salesperson was the one who entered the order information, and she was never asked to sign and confirm the agreement. Consequently, she declined to take delivery of the vehicle and requested a refund of her 1,000-yuan deposit, along with 5,000 yuan in compensation for her actual losses.

Tesla responded by stating that the delivered vehicle adhered to the terms of the order agreement. Nevertheless, they acknowledged that the employee involved had not strictly adhered to the standard confirmation process. The company has taken serious action against the employee and has reinforced internal compliance training. At present, Tesla is actively engaging in communication with the customer, aiming to reach a satisfactory resolution.