As per a report from 1818 Golden Eye, Mr. Shao recently made a full payment of 255,900 yuan to acquire a SAIC Audi A5L luxury model at the SAIC Audi 4S store, Shangao, located in western Hangzhou. Regrettably, just a day after taking delivery of the vehicle, it started showing signs of an oil - leakage problem, with the fault indicator lighting up while driving. When Mr. Shao stepped out of the car to have a look, he was shocked to discover a significant oil leak.

The 4S store explained that the issue stemmed from a defective sealing ring at the connection pipe between the engine and the turbocharger and suggested a repair as a solution. However, Mr. Shao was of the opinion that such problems shouldn't arise in a brand - new car and insisted on a replacement. The 4S store clarified that, in line with the 'three guarantees' policy (which typically refers to guarantees of repair, replacement, and return in China's consumer protection context), a direct replacement wasn't feasible. They could only conduct a re - inspection or perform maintenance after the repair, but they couldn't offer any assurances about the car's future condition. Dissatisfied with this response, Mr. Shao is now considering consulting a third - party inspection agency before deciding on his next course of action.