Recently, an image circulating online revealed that a salesperson from a particular auto company asserted during a promotional event that NIO's battery swap model could complicate the resale process of second-hand cars. According to the salesperson, potential buyers would be required to accept the battery leasing contract and undergo NIO's qualification review, which could negatively impact the vehicle's residual value and slow down the resale process. In response to these claims, Yang Bo, NIO's Head of User Operations, clarified that NIO's Battery as a Service (BaaS) model is designed to offer users flexibility and choice, rather than impose restrictions. He explained that users have the freedom to decide whether to purchase or lease the battery based on their financial situation and vehicle usage plans. Throughout the lease period, NIO takes responsibility for battery maintenance and warranty services, effectively managing user costs and mitigating risks. Yang Bo further emphasized that the BaaS model is particularly advantageous for users who frequently replace their vehicles, while also providing significant benefits for those with longer replacement cycles through battery swapping and upgrade options. When Shen Fei, NIO's Senior Vice President, reposted this statement, he underscored the importance of learning from this incident. He urged NIO and Ledo employees to maintain high standards and warned that any violations would be met with strict consequences.