In the wake of online speculation suggesting that repair costs for the iPhone Duo could soar as high as RMB 8,000, Apple's customer service team clarified that the official repair prices for this model have not yet been posted on their website. They also emphasized that they cannot vouch for statements made by third parties. The controversy was sparked when Tim, the founder of Film Storm, deliberately bent the device backward, resulting in the external screen flickering. Subsequently, a digital store owner in Hangzhou asserted that the repair cost would hover around RMB 8,000 and recommended purchasing AppleCare+ as a precautionary measure.

Apple's customer service representatives pointed out that normal usage of the device does not involve scenarios where it would be bent backward. They further explained that bending the device in such a manner constitutes human-induced damage, which is not covered under the standard warranty. The iPhone Duo comes with a one-year limited hardware warranty and 90 days of complimentary telephone technical support. For those seeking additional protection, AppleCare+ is available for RMB 2,599 and offers unlimited accidental damage protection services.

Supply chain sources reveal that the combined cost of the device's two screens amounts to USD 330. Industry analysts estimate that the repair cost for screen replacement is likely to surpass USD 1,000, translating to over RMB 7,000. As of the present moment, Apple's official website has yet to update its repair pricing information. Consequently, purchasing AppleCare+ remains the most straightforward approach to mitigate repair costs associated with accidental damage.