On September 12, Samsung Electronics became the focus of public opinion due to a joint petition initiated by loyal users. According to overseas media Android Headlines, over 2,500 users have signed on the Change.org platform, demanding the removal of the head of Samsung's mobile experience division, Roh Tae-moon, and the replacement of the head of the camera business, along with a comprehensive overhaul of Samsung's mobile imaging strategy. This collective protest not only exposes Samsung's shortcomings in camera technology, user communication, and brand strategy but also highlights its passive position in the high-end smartphone market.