Didi Delivery Enhances Services with “6 Major Assurance Programs” to Tackle “Insured but Not Compensated” and “Overtime Disputes” Challenges
2 week ago / Read about 0 minute
Author:小编   

At the prestigious “2025 China Logistics Entrepreneurs Summer Annual Meeting”, Didi Delivery unveiled two significant service enhancements: “Express Compensation” and “Overtime Compensation”. These innovations are designed to address the prevalent issues of “insured but not compensated” and “overtime disputes” within the logistics sector. The “Express Compensation” service streamlines the compensation process, requiring users to submit only photos of damaged goods and proof of value, with the platform handling the evidence collection and promising compensation within 48 hours. The initial guaranteed compensation can reach up to 2000 yuan, and all orders automatically qualify for a complimentary 200 yuan guarantee. Furthermore, the “Overtime Compensation” service offers “apology vouchers” for delayed orders, currently available in cities such as Ningbo and Xiamen. In recognition of its service and safety innovations, Didi Delivery was honored with the “2025 Typical Case of Innovation in Transportation and Logistics” award. The company has also achieved a notable reduction of 34% in traffic accident rates through its “systematic governance plan”.