Shandong Mobile and ZTE have collaborated to introduce a cutting-edge autonomous intelligent network solution for mobile service complaint handling. This initiative addresses the complexities of multi-domain collaborative operation and maintenance, catering to the evolving trend of domain convergence in telecommunication networks. Together, the two entities aim to bolster technological advancements in large models by integrating intelligent complaint agents, expert-driven thought processes, real-time orchestration, scenario-specific complaint knowledge graphs, and advanced model fine-tuning techniques. This comprehensive approach will sharpen the precision in defining and locating complaints, thereby enhancing the accuracy of user complaint analysis.