Recently, CCTV News has brought to light the persistent issue of "unequal rights for new and existing customers" among China's three major telecom operators—China Mobile, China Unicom, and China Telecom. The report highlighted that while cost-effective promotional plans are predominantly tailored for new customers or those upgrading their services, existing customers encounter significant hurdles when attempting to downgrade to more affordable options. According to consumer feedback, customer service representatives frequently cite reasons such as "system incompatibility" or "plan discontinuation" to avoid facilitating plan changes. In some instances, users have resorted to threatening to port their numbers to other carriers or filing formal complaints with the Ministry of Industry and Information Technology (MIIT) to secure discounts. Typical examples include long-standing customers, such as one with nearly two decades of loyalty, paying a hefty 159 yuan per month for a mere 80GB of data. In stark contrast, new customers can enjoy 110GB of data for just 39 yuan. Such disparities have sparked concerns over price discrimination and potential fraud, raising questions about compliance with the Consumer Rights Protection Law. Despite the MIIT's previous issuance of policies aimed at preventing restrictions on existing customers switching to lower-priced plans, hidden barriers and bundled terms remain prevalent. Experts advocate for a shift in operators' business strategies from "customer acquisition" to "customer retention and service quality enhancement." Simultaneously, they urge regulatory authorities to intensify inspections and impose stricter penalties to foster a healthier industry environment.