Microsoft CEO Satya Nadella acknowledged during the fiscal third quarter 2026 earnings call that the company is striving to regain consumer trust, particularly in winning back general users in its Windows business. After Microsoft reported earnings that exceeded analysts' expectations, Nadella mentioned Windows multiple times during the call—a rarity in high-level communications with the capital markets, as such occasions have traditionally focused more on enterprise and government client business. Nadella stated that Microsoft is actively advancing foundational work to win back fans and enhance user engagement across key platforms such as Windows, Xbox, Bing, and Edge. Currently, Windows has 1.6 billion monthly active devices, and Microsoft plans to reinvigorate user loyalty by prioritizing quality and core user needs. Additionally, Microsoft is driving an internal long-term initiative codenamed 'Windows K2,' aiming to comprehensively address performance, reliability, and user experience issues in Windows 11, and seeking to regain trust from users and enthusiasts for the operating system platform.