The landscape of hardware after-sales policies is becoming increasingly stringent, posing greater challenges for consumers seeking warranty services or replacements for computer components. Recently, a Reddit user by the name of u/Realcraser1 recounted their exasperating ordeal of having their graphics card warranty claim rejected. According to their account, the graphics card exhibited problems like black screens. Upon sending it in for an official inspection, ASUS denied the warranty claim, citing cracks at the interface. The company only offered a 50% discount on a replacement, which still amounted to a hefty $1,700. The user stressed that the installation was carried out correctly and that a graphics card support bracket was used. Nevertheless, ASUS maintained that the damage was due to human error.

Previously, Intel also stirred up controversy due to processor stability issues and a subsequent tightening of its after-sales policies. The company acknowledged stability problems with its 13th/14th-gen K-series processors and pledged to release a new BIOS microcode fix. However, it was later accused of having flaws in its process technology. Although Intel refuted these claims and extended the warranty period, the difficulty of applying for after-sales services increased, with requirements such as providing proof of purchase. These incidents highlight the growing trend among hardware manufacturers to tighten their after-sales policies, ultimately causing inconvenience to consumers.