Over the past three months, JD.com's large-scale model service has witnessed a remarkable 200% surge in call volume, bolstered by an internal team of more than 14,000 agents. Notably, AI technology plays a pivotal role, managing over 18% of workload across various sectors including retail, logistics, and healthcare. This intelligent assistance benefits a wide array of professionals, including merchants, couriers, doctors, and R&D personnel.