Qantas and Accenture Form Multi-Year Strategic Partnership; Around 850 Roles to Be Impacted in Coming Years
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The Qantas Group has entered into a multi-year strategic partnership with Accenture aimed at modernizing back-office systems, business processes, and data platforms, while also boosting investment in artificial intelligence. Under the partnership, corporate functions will be adjusted, with some services to be delivered by Accenture's teams in India and Australia, followed by the rollout of automation and AI. Qantas expects approximately 850 roles to be affected over the coming years, with the first wave of changes slated for implementation by mid-2027. The company will consult with employees and unions to arrange redeployment, retraining, and other support where possible.