Recently, numerous U.S. users of AI agents, like Meta Muse, have discovered that autonomous AI has been prohibited across multiple platforms. Charles Schwab routinely restricts access for various AI agents, permitting external models to solely access account balances and research materials via dedicated MCP servers, while barring them from executing operations such as fund transfers. The rationale behind this is the ambiguity surrounding the assignment of responsibility for third-party AI agents, with neither banks nor customers able to exert control. JPMorgan Chase explicitly forbids third-party AI agents from freely accessing its systems, and any agent attempting to use bank login credentials will be denied access. Bank of America has adopted a comparable policy, preventing agents from conducting fund transfers. Moreover, Delta Air Lines no longer permits users to book flights through AI agents, and Yelp restricts access to only paid AI service providers. Amazon has previously alleged that Muse violated its website regulations, and currently, xAI's Grok and OpenAI's in-house agent Dots are also unable to operate effectively on Amazon.
