KFC has rolled out an innovative AI ordering assistant, ‘Xiao K,’ within its official app and on certain connected car infotainment systems. This cutting-edge assistant is built on Alibaba’s sophisticated QianWen large model. ‘Xiao K’ is designed to comprehend users’ natural language requests when placing orders. For example, when a user mentions needing a meal for work, ‘Xiao K’ swiftly generates a suitable meal package tailored to their needs. Within the car infotainment system, users enjoy a seamless experience: they can select meals, make payments, and receive navigation guidance to the pickup point—all through simple voice commands. The system seamlessly integrates with ‘Xiao K’ to facilitate this process. By harnessing RAG (Retrieval-Augmented Generation) technology, ‘Xiao K’ adeptly captures user preferences through multi-round dialogues, ensuring a smooth and efficient closed-loop service process. Moreover, ‘Xiao K’ boasts a memory function that learns from user history. During the busy morning rush hours, it intelligently recommends favorite meals, enhancing the overall convenience and personalization of the ordering experience.