Several Benz owners have come forward to report that their in-car systems have experienced crashes, making the navigation function inaccessible. A prominent message on the large screen alerts users that a map data carrier is required. Initially, owners suspected it to be a user error, but 4S dealerships have confirmed it as a backend software issue, which the manufacturer is actively addressing. The Benz after-sales hotline is currently experiencing high call volumes, with a message indicating that efforts for troubleshooting and repairs are already in progress.