Recently, numerous netizens have reported that after successfully reserving the half-price battery replacement service for the iPhone 13 series, they were notified by the store that the batteries were out of stock, preventing the planned replacement. Previously, Apple officially announced that from January 7 to April 30, 2026, all iPhone 13 models would qualify for a limited-time discounted battery replacement service. During this promotional period, the original price of 729 yuan for battery replacement would be reduced to just 399 yuan. However, it's important to note that this promotion is only available at Apple-authorized service providers and does not extend to the official Apple website or Apple Store retail locations.

A significant number of users have encountered difficulties in booking appointments since the promotion commenced. The system frequently displays "no available appointment slots," and some authorized stores in first-tier cities have been fully booked for extended durations. In response to this issue, Apple customer service has advised users to call authorized stores directly for inquiries, as they may have the opportunity to join a phone queue.

Authorized service providers have revealed that the primary cause of the booking difficulties lies in an imbalance between supply and demand. The half-price discount has significantly stimulated market demand, yet the production capacity for replacement batteries remains insufficient, leading to inventory shortages. Additionally, some users who have successfully booked appointments and visited the stores may still be required to leave their devices for several days to complete the replacement process. This is due to a backlog of repairs or insufficient staffing at the service centers.