A significant number of players have taken to social media platforms to report anomalies in account logins specifically within Huawei's channel service. These issues have impacted a variety of popular games, including Love and Deepspace, Eggy Party, Identity V, Genshin Impact, and Shining Nikki. When attempting to log in, affected players are greeted with a system notification stating, "This game account has a record of a minor refund appeal, and the refund has been completed. Service has been terminated, and login is not possible." However, these players uniformly assert that they have never initiated any refund appeals and confirm that they are all adult users.

On March 18th, a journalist reached out to Huawei's consumer service hotline to inquire about the matter. The customer service representative assured that the pertinent issue had been successfully resolved the previous day, emphasizing that there would be no lingering effects on user accounts or virtual assets.